We really want you to be happy with your painting kit, but we know that sometimes things don't go as planned. Since we’re a small shop working out of our home in Bristol, we handle every return personally to make sure it’s fair for everyone.
The 30-Day Window
If you change your mind, you have 30 days from the day your order arrives to send it back to us. After 30 days, we unfortunately can’t offer a refund or exchange.
Can I return my kit?
Because these kits include acrylic paints that can dry out once they're opened, we can only accept returns if:
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The canvas is brand new and unpainted.
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All paint pots are still sealed. We can't take back a kit if the paint lids have been popped open.
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Everything is still in its original packaging.
How to start a return
Just send a quick email to info@helmorix.us with your order number. We’ll give you the address to our studio in Bristol so you can ship it back.
A quick heads-up: Since we are a tiny business, you’ll need to cover the return shipping costs yourself. We suggest using a service with tracking, just to be safe.
If your kit arrives damaged
If the mail carrier was a bit too rough and your kit arrives crushed or something is missing, let us know right away! Take a photo and email it to us. We’ll make it right by sending you a replacement immediately at no extra cost to you.
Getting your money back
Once we get your return and check that the paints are still sealed, we’ll send you an email. Your refund will go straight back to your PayPal account within about 3 to 5 business days.
