Frequently Asked Questions (FAQs)

1. Where do you ship?

Currently, Helomorix ships only within the United States.
We do not offer international shipping at this time.

2. Do you offer free shipping?

Yes.
We offer free standard shipping on all U.S. orders.

If you need your order faster, express shipping is available starting from $4.99, depending on your location.

3. How long does shipping take?

  • Order processing time: 1–2 business days

  • Standard shipping: 5–8 business days after processing

  • Express shipping: 2–4 business days after processing

Delivery times are estimates and may vary based on location and carrier conditions.

4. What is your order cut-off time?

Our order cut-off time is 2:00 PM (EST).

  • Orders placed before 2:00 PM (EST) are processed the same business day

  • Orders placed after that time are processed the next business day

  • Orders placed on weekends or holidays are processed on the next business day

5. Will I be charged taxes or extra fees?

No.
The price you see at checkout is the final price.
Helomorix does not charge additional taxes, duties, or hidden fees.

6. What payment methods do you accept?

We accept the following secure payment methods:

Credit & Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Discover

Digital Wallets

  • Apple Pay

  • Google Pay

  • Shop Pay

Online Payments

  • PayPal

All payments are processed securely.

7. Can I return my order?

Yes.
We accept returns within 30 days of delivery, provided that:

  • The item is unused, unwashed, and in original condition

  • The original packaging and tags are included

Please note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

8. Are there any items that cannot be returned?

Yes. The following items are not eligible for return:

  • Used or worn items

  • Items damaged due to misuse or accidents

  • Items returned after 30 days

  • Final sale or clearance items (if applicable)

9. Do you offer exchanges?

At this time, we do not offer direct exchanges.
If you need a different size or style, please place a new order and return the original item following our return policy.

10. Do Helomorix gloves come with a warranty?

Yes.
Although cycling gloves are considered consumable items, Helomorix provides a limited warranty covering manufacturing defects.

Warranty period: 3–6 months from the delivery date.

Covered issues include:

  • Stitching coming loose

  • Defective or broken zippers

  • Padding peeling or detaching due to manufacturing defects

11. What is not covered under warranty?

The warranty does not cover:

  • Damage caused by crashes or accidents

  • Tears from contact with sharp objects or branches

  • Normal wear and tear

  • Damage caused by improper washing or drying

  • Modifications made by the customer

12. How do I submit a warranty or return request?

Please contact our customer support team with:

  • Your order number

  • A description of the issue

  • Clear photos or videos (if applicable)

Our team will review your request and respond within 3–5 business days.

13. Can Helomorix gloves fully protect me from injuries?

No.
Helomorix gloves are designed to enhance grip, comfort, and hand protection, but they cannot guarantee complete injury prevention, especially in serious accidents.

Cycling involves inherent risks, and users are responsible for their own safety while riding.

14. Who is responsible for rider safety?

The rider is solely responsible for:

  • Personal safety while cycling

  • Following traffic laws and safety regulations

  • Using appropriate protective equipment

Helomorix is not responsible for injuries resulting from accidents or misuse of products.

15. How can I contact Helomorix?

If you have any questions about your order, shipping, returns, or policies, please contact our customer support team through our website. We’re always happy to assist you.