Warranty Policy

At Helomorix, we understand that cycling gloves are considered a consumable product due to regular use. However, we stand behind the quality of our products and are committed to ensuring they meet our manufacturing standards.

Warranty Coverage

Helomorix offers a limited warranty covering manufacturing and technical defects under normal use.

Warranty period:

  • 3 to 6 months from the date of delivery, depending on the specific issue and usage conditions.

Covered issues include:

  • Stitching coming loose or seams unraveling

  • Defective or broken zippers (if applicable)

  • Padding peeling, detaching, or degrading due to manufacturing defects

If a defect is confirmed, we will offer a replacement, repair, or refund, at our discretion.

Warranty Exclusions

This warranty does not cover damage caused by external factors or improper use, including but not limited to:

  • Accidents or crashes (e.g., falling off a bike)

  • Tears or cuts caused by contact with sharp objects, tree branches, or road surfaces

  • Normal wear and tear from extended or intensive use

  • Damage caused by improper washing, drying, or care (including machine drying or use of harsh detergents)

  • Alterations or modifications made by the customer

How to Submit a Warranty Claim

To request warranty service, please follow these steps:

  1. Contact our customer support team with your order number

  2. Provide clear photos or videos showing the defect

  3. Our team will review your claim and respond within 3–5 business days

Approved warranty claims will be handled at no additional cost to the customer.

Important Notes

  • This warranty applies only to the original purchaser

  • Proof of purchase is required for all warranty claims

  • Helomorix reserves the right to deny claims that fall outside the warranty scope

Care Recommendation

To extend the life of your gloves, we recommend:

  • Hand washing or gentle machine wash

  • Air drying only

  • Avoiding exposure to excessive heat or harsh chemicals

Policy Updates

Helomorix reserves the right to modify this Warranty Policy at any time. Any changes will be posted on this page.